on the morning of our last day at the fort collins hilton, i found our week-ending bill had been slid under our door. in addition to the
expected and
numerous charges there were several line items listed as LOCAL CALL $0.81. i went to the phone to see if such a charge was noted there. it was not. i then scanned other visible literature in the room and didn't see any such notification. i had faith that had i appeared at the front desk with the bill clenched in my fist, the charges would have been 'forgiven', with a smile even. i did not do this because it is the mere fact that they'd put me through this exercise for something as inconsequential as a local phone calls that made me agree to pay this final insult. and i wanted to leave with an appropriate amount of bile in my throat as to remember this experience.
bottom-line the hilton is meant for business travelers who aren't ultimately responsible for the net expense of their trip and not a family trying to enjoy a summer vacation. i can clearly see that. i just think they should be big enough to own up to their smarmy way of business and notify prospective guests that their purpose is one of fleecing and not pleasing their customers.
pricks.
