A friend recently forwarded me this article about
southwestern bell getting sued by some group in Texas, asserting they have delivered 0 of the umpteen things advertised in their DSL package. You'll have to scrape my dumbfounded ass off of the floor, because I've only been waiting for them to show up at my place since 2.28.00. It's remarkable that someone could possibly find a chink in their suit of capability.
If you are one of the minions considering using them as your high speed internet provider, consider the following
unadvertised feature list:
6 month installation turnaround
2 counts of lost customer record
9 non-callbacks
3 no-shows to my house
5 failures to complete requested task (i.e. closing account)
And, all this before they even get the product into your home.
Now in their defense, if you're going to screw something up, you might as well do it big, Texas big in this case.
