You never know how much you love something until it's gone. I experienced said angst when the DVD in my computer went south on me. I soon discovered that 95% of the work I did was conducted with American Beauty, The Matrix or Aliens running up in the top right corner of my monitor. A friend suggested I call Creative Labs to complain about the short lifespan of their device. I reluctantly did only to hear, "shoot it to us and we'll get a new one out to you." A few short days later I was greeted in my mailbox with a brand new and functioning replacement. Anyone who facilitates my 97th viewing of Lester Burnham and Ricky Fitz scores mega-points in my book. Kudos Creative.