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WHAT I'M READING
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2025-04-15
LIFE MGMT
The Power of Moments
by Chip and Dan Heath
Publisher Note:
While human lives are endlessly variable, our most memorable positive moments are dominated by four elements: elevation, insight, pride, and connection. If we embrace these elements, we can conjure more moments that matter. What if a teacher could design a lesson that he knew his students would remember twenty years later? What if a manager knew how to create an experience that would delight customers? What if you had a better sense of how to create memories that matter for your children?
Troy Note:
I love that people are studying these sorts of phenomenon, be it flow, willpower, or our decisions, I find these sorts of work absolutely riveting. And this is no exception. My copy is dog-eared and marked up like crazy.

Passage(s) of Note:
What’s the source of Blakely’s extraordinary grit? It was incubated, no doubt, by her time in sales. But there was something else in her background as well. When Blakely and her brother were growing up, her father would ask them a question every week at the dinner table: "What did you guys fail at this week?"

"If we had nothing to tell him, he’d be disappointed," Blakely said. "The logic seems counterintuitive, but it worked beautifully. He knew that many people become paralyzed by the fear of failure. They’re constantly afraid of what others will think if they don’t do a great job and, as a result, take no risks. My father wanted us to try everything and feel free to push the envelope. His attitude taught me to define failure as not trying something I want to do instead of not achieving the right outcome."
Consider an experiment in which participants were asked to undergo three painful trials. In the first, they submerged their hands for 60 seconds in buckets filled with frigid, 57-degree water. (Keep in mind that 57-degree water feels much colder than 57-degree air.)

The second trial was similar, except that they kept their hands submerged for 90 seconds instead of 60, and during the final 30 seconds, the water warmed up to 59 degrees. That final half minute was still unpleasant, but noticeably less so for most participants. (Note that the researchers were monitoring the time carefully, but the participants were not told how much time had elapsed.)

For their third painful experience, the participants were given a choice: Would you rather repeat the first trial or the second?

This is an easy question: Both trials featured 60 seconds of identical pain, and the second trial added another 30 seconds of slightly reduced pain. So this is kind of like asking, Would you rather be slapped in the face for 60 seconds or 90?

Nevertheless, 69% chose the longer trial.

Psychologists have untangled the reasons for this puzzling result. When people assess an experience, they tend to forget or ignore its length—a phenomenon called "duration neglect." Instead, they seem to rate the experience based on two key moments: (1) the best or worst moment, known as the "peak"; and (2) the ending. Psychologists call it the "peak-end rule."

So in the participants’ memories, the difference between 60 and 90 seconds washed out. That’s duration neglect. And what stood out for them was that the longer trial ended more comfortably than the shorter one. (Both trials, by the way, had a similar peak moment of pain: close to the 60-second mark.)
What may be counterintuitive is that self-insight rarely comes from staying in our heads. Research suggests that reflecting or ruminating on our thoughts and feelings is an ineffective way to achieve true understanding. Studying our own behavior is more fruitful.

"Wouldn’t I make a fabulous bakery owner?" "Could I hack it in Italy?" These are important questions but impossible to answer in one’s head. Better to take a risk, try something, and distill the answer from experience rather than from navel-gazing. Action leads to insight more often than insight leads to action.

Learning who we are, and what we want, and what we’re capable of—it’s a lifelong process. Let’s face it: Many of us became adults—with homes and jobs and spouses—long before we really understood ourselves. Why do we react the way we do? What are our blind spots? Why are we attracted to the kind of friends and lovers that we seek out?

   
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