a story and conversation repository (est. 2000)
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a story and conversation repository (est. 2000)
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me yeah, i just bought these goggles and they broke when i was adjusting the strap. clerk well, that's unfortunate. me yeah it is. especially cuz we got caught in a blizzard on top of the mountain and i had no eye wear. clerk yeah, that's no fun. well, what can i do for you? do you want to buy another pair? me well no. i don't want to 'buy' another pair. i want to exchange these for a pair that aren't defective. clerk oh, i'm sorry, but we have a strict no return policy (waves hand to sign on counter). me i'm not looking to return them, i need to exchange them. i just bought 'em 45 minutes ago. clerk i don't think they were broken, we would have certainly noticed that before you left. me well, you didn't. clerk again, i'm sorry but we don't do returns. me again. it's not a return. it's an exchange. clerk we don't do those either. me so you're telling me you can sell me an 80 dollar piece of crap and i have no recourse. clerk sir, we clearly post our policy throughout this store. me so you can just dump defective garbage on people and don't have to honor the product. i don't think so. i want to talk to whoever runs this excuse of a store. clerk you are. now i've clearly stated our position on this matter. i'm sorry you're not happy with your purchase and that it broke. i'd be happy to help you select another pair of goggles, and i'd also be happy to help you get them sized properly before leaving the store, but what i cannot do is exchange your existing pair for another. me well, we are in for a long day because i am exchanging this pair for a non-defective pair and i aint leaving until that happens. clerk well, that will be a long day. me (looking at him) clerk (him looking at me) me (looking at him, more) clerk (looking at me, more) (now i don't really recall what the turning point was, but at some point he decided he just wanted me out of his store) clerk i will do this, but know that it is a total exception and i'm eating this expense which means i'm giving you a free pair of goggles. me i appreciate that and thank your for your reason. clerk (clerk takes box, looks at it and calls over his shoulder to some guy in the back, keeping his eyes on me and smiling slightly) hey joe, can you see if we have another pair of Bolle goggles, the LADY MAYFAIR edition in the back. me (certain shock written on my face) (silence) |
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