EMPLOYEE (answering phone)
Main Library, Information Services, how may I help you?

CUSTOMER
Yes, I have an exchange student from Finland staying at my house. She says she has read some of Patricia Cornwell's books that had been translated into Finnish. I was thinking of buying her one as a gift. I was wondering if you could tell me if her books have been translated into Finnish?

(Being a professional, the employee does not point out that she has answered her own question)

EMPLOYEE
OkayÖ.hold please.

(Employee surfs internet, finds Finnish publisher of Patricia Cornwell books)

EMPLOYEE
Ma'am, I've found the name of a publisher who has published at least one of her books in Finnish. Would you like me to find an address for them?

CUSTOMER
No, that's okay. This exchange student says there is a high incidence of suicide among teens in Finland. She says a lot of strange things, I was just wondering if she was telling the truth. Thank you for your help.

EMPLOYEE
Thank you for calling!